At CollectiveSun (“CollectiveSun,” “we” or “us”), your privacy is very important to us. The following policies apply to the collection of data by CollectiveSun and its subsidiaries and affiliates. If you have questions or concerns regarding this statement, you should first contact CollectiveSun at info@CollectiveSun.com.
This policy discloses which information we collect and how we use it, as well as the choices you can make about the way your information is collected and used. We also explain how any personal or personally identifiable information that we may request will be used; these explanations can usually be found on the same pages where the information is requested. We also detail below our security policy, which describes how your personal information is protected.
In general we collect several types of information from you:
- Personal data required to verify your identity
- Personal and financial data necessary to assess your eligibility to invest on the CollectiveSun platform
- Information about your visits to and use of this website to help us maintain the appropriate features, functionality and user experience
Information We Collect From You and About You
We collect personal and financial information from you while you use the site; most of this collection occurs during registration. Some information is required and some is optional. Additional information may be gathered during your subsequent use of the site, whenever you choose to provide it.
Certain personal information must be supplied during the investor registration process, as indicated below, in order to (a) enable you to login to the site, (b) establish your ability to purchase Notes by verifying that you are at least 18 years of age, and (c) guard against potential fraud. This basic personal information includes your name, email address, home address and phone number, date of birth, social security number, bank name, bank routing number, and bank account number.
When you register as an investor, we will request some required and optional data in order to facilitate such activities as:
- enabling our financial services partners to originate funds transfers
- contacting you if there is a problem completing a transaction you requested or to discuss a problem with your account
- maintaining regular communications with you as may be necessary to execute transactions you request
In addition, we gather names and email addresses of users who contact us through our website with questions about our company or our lending platform. We collect this information for the sole purpose of responding to such inquiries and do not store the contact information unless requested by these people, as in the case of job applicants who submit resumes.
Finally, we collect information about your computer and your visits to our website, such as your IP address, geographical location, browser type, referral source, length of visit, and page views through the use of log files. We use this aggregated information in the administration of our website to improve its usability and to evaluate the success of particular marketing and advertising campaigns, search engine optimization strategies and other marketing activities. We use non-identifying and aggregated information to help optimize our website based on the needs of our users.
Communications From Our Site
When you register as an investor, you will receive emails that confirm specific actions you requested. You will receive notifications confirming your registration, the successful verification of email addresses and bank accounts, and confirmation of Note purchases. We may also send you responses to emails you send us, if appropriate. From time to time, we will also send user surveys, requests for user feedback regarding user experience and site operations or marketing offers from us or from us on behalf of our marketing partners. The completion of these surveys or requests for feedback or acceptance of any offer is strictly voluntary. If you do not wish to receive these offers, surveys or user feedback emails, please opt out in any offer email you receive from us.
How and When Your Information Is Shared With Other Parties
We work with a number of trusted partners that perform vital functions as part of our operations, including credit bureaus, collection agencies and electronic payment service providers. Information is shared with these third parties only to the extent necessary for us to process the transactions you initiate or perform other specific services, like collections. Our partners are legally required to keep your information private and secure.
If you use our blog on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of this forum, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in this forum.
We may share your information with law enforcement or other government agencies as required by law or for the purposes of limiting fraud. We reserve the right to disclose your personally identifiable information when we believe that disclosure is necessary to protect our rights or to comply with a judicial proceeding, court order or legal process.
We do not sell or rent your personal information to third parties for marketing purposes.
We will send you email notifications from time to time. Such notifications are required elements of your transactions on our platform, such as confirmations of particular actions you have taken. These required notices are sent typically to notify you of a change in status such as when you are confirmed as an investor, or for legal or security purposes. For example, certain notifications are sent for your own protection to ensure that another person cannot make a change to your account without your knowledge. In other cases, these notifications involve changes to various legal agreements or site policies. Generally you may not opt out of such service-related emails.
Where You Can View and Correct Your Information
You can access and review the personal information you submit at any time. To update your personal profile information, you can log in to your account using your email address and password specified at the time of registration. Click on the “Settings” section of “My Account” and make changes to you profile as necessary.
Web-Related Information Collection
Links to Other Sites
We are committed to maintaining the security and confidentiality of your personal and financial information. We maintain physical, electronic, and procedural safeguards that meet or exceed industry standards for financial institutions.
We protect your sensitive account information by storing it in encrypted form on computers not connected to the Internet. We control access to this information via secure web pages and limit access to employees and third parties on a need-to-know basis. We do not allow visibility to social security number, bank account information or credit card information via the website.
We employ firewalls and other security technologies to protect our servers from external attack. We enable our servers with Secure Socket Layer (SSL) technology to establish a secure connection between your computer and our servers, creating a private “conversation” that cannot be viewed or accessed by other parties. We test our systems regularly to ensure that our security mechanisms are up to date.
We also employ session time-outs to protect your account. You will be logged out of the site automatically after a specified period of inactivity. This time-out feature reduces the risk of others being able to access your account if you leave your computer unattended.
When we contact you about your account to confirm a funds transfer, we only reference the last four digits of your bank account number; this is done for your protection so that you will recognize the source or destination account as one that you own.
Federal and state regulations may require that we maintain and report aggregate demographic information on members who participate in transactions. We may also maintain information, including personally identifiable information of our members, for a period of seven years or more
What you can do
You can take several precautions to protect the security of your computer and personal information. For instance, you can start by using a well-chosen password. You should avoid using any information that others can easily learn about you, such as a family member’s name or birthday, and you can also use special characters in place of letters. We also recommend that you change your password frequently. You can also install and regularly update antivirus and firewall software to protect your computer from external attacks by malicious users. When you are finished with a session on our site, be sure that you log out and close the browser window.
To protect your account, we send automatic notifications confirming certain actions taken on your account, such as changes to a password or external linked account. We do this for your own protection so that you can be sure no one else is making changes to your account without your knowledge. However, the security offered through these notifications can be undermined if other people have access to your email account. Therefore, you might consider restricting access to the email account you registered with on this site and/or changing your password on that email account frequently.
If you use a computer that is accessed by other people, such as in a public library or Internet cafe, we recommend that you take special precautions to protect the security of your account and personal data. When you are finished using our site, you should log out completely, then close the browser window and clear the browser’s cache files.
You should also be aware of fraudulent attempts to gain access to your account information known as “phishing.” Phishing is a tactic used by scammers in which unsuspecting people are brought to a website by a genuine-looking email purporting to be from a legitimate company. The phony or “spoof” email takes the person to a website that looks legitimate but in fact is not. Either in the email itself or on this fake site, scammers will ask for login information to gain access to people’s accounts and withdraw their money. CollectiveSun will never send you an email asking you for your login information. In general, you can protect yourself against phishing by never providing personal or login information via a link contained in an email; instead, go the website directly. You might also make it a habit to check the URL of a website to be sure that it begins with the correct domain. In the case of CollectiveSun, you should always ensure the URL begins with https://CollectiveSun.com or https://www.CollectiveSun.com.